To submit a return or complaint, please contact:
– email: janoruba@centrumfitoterapii.com
– phone: +48 661 123 992
Returns should be sent to: Jan Oruba “Centrum Fitoterapii”, Wola Łużańska 57, 38-322 Łużna, Poland
The consumer has the right to withdraw from the contract within 30 days, without giving any reason, subject to paragraph 7.
The period for withdrawal from the contract begins:
– from the moment the consumer or a person indicated by him, other than the carrier, takes possession of the product,
– from the moment the consumer takes possession of the first product – in the case of its regular delivery for a specified period.
To exercise the right to withdraw from the contract, the consumer must inform the seller of their decision to withdraw from the contract by means of an unequivocal statement (for example, a letter sent by e-mail or via the contact form available in the Store). In order to meet the deadline for withdrawal from the contract, it is sufficient for the Consumer to send information regarding the exercise of their right to withdraw from the Contract before the deadline for withdrawal from the contract expires.
An example of the content of the declaration (form) on withdrawal from the contract is included in the annex to these regulations.
The Seller is obliged to immediately, no later than within 14 days of receiving the Consumer’s declaration on withdrawal from the contract, return to the Consumer all payments made by them, subject to paragraph 6 of this section.
The Seller shall return the payment using the same method of payment as used by the Consumer, unless the Consumer has expressly agreed to another method of return that does not involve any costs for them.
The right to withdraw from a distance contract does not apply to the Consumer in the case of a Product that is manufactured according to the Consumer’s specifications, which are clearly tailored to their individual needs, in accordance with paragraphs 4.2-5 of these Regulations. The right to withdraw from a distance contract does not apply to the Consumer either in the following cases:
– for the provision of a Service, if the entrepreneur has fully performed the service with the express consent of the consumer, who was informed before the commencement of the provision that after the entrepreneur has performed the service, the consumer will lose the right to withdraw from the contract;
– for the provision of a service, the subject of which are items that, due to their nature, are inseparably connected with other items after delivery.
The Seller may withhold the refund until the Product is received or until proof of its return is provided, depending on which event occurs first.
If the Consumer has chosen a method of delivery of the Product other than the cheapest possible method of delivery offered by the Seller, the Seller is not obliged to refund the additional costs incurred by the Consumer.
The Consumer is obliged to return the Products to the Seller immediately, but no later than within 14 days from the date on which he withdrew from the Sales Agreement. The deadline is met if the Consumer sends the returned Product to the Seller’s address before the expiry of the 14-day period.
The Consumer is obliged to cover the direct costs of returning the item as a withdrawal from the agreement (the costs of sending the Product back to the Seller).
The Consumer is liable for any reduction in the value of the Product resulting from its use in a manner that goes beyond what is necessary to determine the nature, characteristics and functionality of the Product.
In the event of issuing a correction invoice, the invoice will be issued by the Store at the time of refund to the Customer’s account. The invoice will be sent to the Customer electronically to the email address provided when placing the Order, to which the Customer agrees.
